Returns & Refunds

At KIVOR, we believe premium fashion deserves premium service. Every garment is carefully inspected before it reaches you. If your experience isn't exactly what you expected, we'll make it right.

7-Day Easy Returns

You can request a return or exchange within 7 days of receiving your order.

To qualify, your item must be:

• Unworn and unwashed.
• In its original condition.
• Returned with all original tags and packaging.
• Accompanied by your order confirmation.

Our Quality Promise

We stand behind every KIVOR product.

If you receive an item that is:

• Defective,
• Damaged during delivery, or
• Different from what you ordered,

we'll replace it or issue a refund at no additional cost.

Simply contact us within 48 hours of delivery and include clear photos of the issue.

Size Exchange

Finding the perfect fit matters.

If your size isn't quite right, we're happy to offer a size exchange (subject to stock availability). The product must be unused and meet our return conditions.

Refund Process

After your return is received and inspected, we'll notify you of the outcome.

Approved refunds will be processed through your original payment method whenever possible. we will refund your amount with in 3–5 working days.

Items That Cannot Be Returned

To maintain the quality our customers expect, we cannot accept returns for:

• Products showing signs of wear, washing, or alteration.
• Items returned without original tags.

Return Shipping

If the return is due to a KIVOR error or a manufacturing defect, we'll cover the return shipping costs.

For all other eligible returns, the customer is responsible for return shipping.

A Note From KIVOR

We don't just sell clothing—we create pieces designed to be worn with confidence. Your trust is the foundation of our brand, and every order is backed by our commitment to quality, transparency, and exceptional service.

If you need assistance at any stage of your order, our support team is always ready to help.